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September 27-30
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Here are some hints to help you create better emails:

  1. Be courteous with your greeting and closing. Using courtesy in the main text - please and thank you where appropriate - never hurts either!
  2. DO NOT PUT EMAILS IN ALL CAPITAL LETTERS!  This is considered shouting.  Ditto too much bold type.
  3. Make sure your subject line is descriptive, reflects the subject and is properly spelled.  Keep the description as short as possible.
  4. Keep emails as brief as possible.  Emails are intended to exchange information.  If you have exchanged more than 3 emails on a subject and it's still not resolved, pick up the phone.
  5. Make sure if you attach documents (files, photos, etc.) that they are sized appropriately.  Different mail systems have different rules .  Remember that KBs are less than MBs (by 1,000 times) and MBs are less than GBs.  Email prefers KBs.  Many mail services prefer attachments less than 5 MB.  Ask the recipient before sending an attachment larger than 5MB.
  6. Remember that emails can be forwarded to a lot of people.  Do not discuss confidential information.
  7. Spell check not only the content but the name of the person(s) to whom you're addressing your email.
  8. Read your email out loud.  If you are pounding the keys when writing an email, save it as a draft and review it before you send it.
  9. Use proper sentence structure and avoid "texting" words like 'U' rather than 'you'.
  10. Acknowledge receipt of emails you receive from someone you know, even if it's just "thank you".  (You may wish to ignore this one for annoying chain emails.)
  11. Do not use patterned stationary.  It's hard on the eyes and really annoying.  Online reading is 25% harder on the eyes and patterns drive that up to 75%.
  12. Keep it as simple as possible while still getting your point across.  You can usually remove about 50% of the words in your email and still communicate.
  13. Put people you expect a response from in the To: line and people that you are just informing in the CC line.
  14. Only use Cc: when it is important for those you Cc: to know about the contents of the email. Overuse will cause your emails to be ignored.
  15. When forwarding an email, if you cannot take the time to add a little comment about why you thought they would be interested and "clip" (delete) the extra text (such as 3 versions of the content), don't forward it.
  16. Do not use Reply All unless everyone needs to see your response.
  17. Don't forward hoaxes.  If it sounds too good to be true, it probably is.